Shipping Policy

Welcome to Arc Luma Lamp. We are committed to providing a smooth, transparent, and reliable shopping experience.

Order Processing

All orders are processed and shipped within 24 to 48 business hours after order confirmation.

Delivery Times

Estimated delivery times:

• Morocco: 1–5 business days

• International: 6–28 business days depending on destination

Delivery times may vary during high-demand periods or due to circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your location. Free shipping promotions may be available during special offers.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email or SMS to follow your package in real time.

Shipping Address

Please make sure your shipping information is correct before confirming your order. Arc Luma is not responsible for delivery issues caused by incorrect address details provided by the customer.

Delays or Delivery Issues

If your order experiences an unusual delay or delivery issue, our support team is available through the Contact page.

Damaged Package

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.

Contact

For any questions regarding shipping, please contact us through our Contact page.